DCP-T820DW
 |
FAQs & Troubleshooting |
Printer Jam or Paper Jam
Check the following points to clear the Printer Jam or Paper Jam message.
Cause 1: The paper is jammed in the machine.
-
Gently remove the jammed paper, and then press Stop/Exit.
-
Paper is Jammed in the Machine using the Paper Tray.
> Click here to see how to clear the paper jam in the machine using the Paper Tray.
-
Paper is Jammed Inside and in the Multi-purpose Tray (MP Tray).
> Click here to see how to clear the paper jam inside and in the Multi-purpose Tray (MP Tray).
-
Paper is Jammed in the Machine using the Paper Tray.
-
Make sure the paper guides are set to the correct paper size.
DO NOT extend the paper tray when you load A5 or smaller size paper. (for some countries)
Cause 2: Paper dust has accumulated on the surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
> Click here to see how to clean the paper pick-up rollers.
Content Feedback
To help us improve our support, please provide your feedback below.
