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Paper is Jammed inside the Machine

Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams. If the machine's control panel or the Status Monitor indicates that there is a jam inside the machine, follow these steps:

  1. Unplug the machine from the electrical socket.
  2. Wait at least 15 minutes for the product to cool down before you touch the internal parts of the product.
  3. Remove all paper loaded in the tray.
  4. Use both hands to slowly pull out the jammed paper.
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  5. Open the scanner cover. The pull arm (1) on the left side of the machine will lock. Open the top cover.
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  6. Slowly take out the drum unit and toner cartridge assembly.
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    WARNING
    HOT SURFACE

    The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.

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  7. Push down the lock lever and take the toner cartridge out of the drum unit. Remove the jammed paper if there is any inside the drum unit.
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  8. Put the toner cartridge back into the drum unit until the lock lever lifts automatically.
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  9. Place the drum unit and toner cartridge assembly back in to the machine.
  10. Close the top cover. Lift the scanner cover slightly, pull the pull arm (1) on the left side of the machine towards you, and then close the scanner cover using both hands.
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  11. Load the paper back in to the tray. Make sure that the paper is below the protruding section of the rear guide. Slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
  12. Reconnect the power cord.
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