Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

Check to make sure the webcam is working properly. (version or earlier)

Please follow the steps below to check to make sure the webcam is working properly:

  1. While in an OmniJoin meeting, select the Video tab.
  2. Select Device Settings.

    Select the Video tab and Device Settings
  3. Configurator dialog will appear. If the webcam is working properly, the video will be displayed on the left part of the screen. If there is no video even though the webcam is correctly connected to your computer, your webcam may be physically inoperative. Leave the meeting, verify the camera is operational using the manufacturer's test applet or replace the webcam. Then try the above steps again.

    Configurator dialog

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models


Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.