Please check the following:

1. Check if the webcam is plugged in correctly.
   Click here to see the details of how to check if webcam is plugged in correctly.
2. Check if the webcam is working.
   Click here to see the details of how to check if webcam is working properly.
3. You may have insufficient resources (bandwidth, processor availability). Check your 5-bar System(1) and Connection(2) Ratings in the lower-right hand corner of meeting room. Mouse over the rating displays for more detail. If needed, reduce video displays or size of live sharing area. Close other applications. Close Microsoft Outlook.
   
   

   We recommend that you use the wired Internet connection.

    
   
4. Extreme packet loss may have occurred. (e.g., an intermittent wireless connection or a poor IP route). You can try to establish a better connection by closing OmniJoin and re-entering your meeting. Do not forcibly close OmniJoin (i.e., with task manager), as then you will have to wait a few minutes to re-enter your meeting room (the OmniJoin cloud is still awaiting status on your old connection).