Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

There is no video getting transmitted to the other attendees. (version or earlier)

Please check the following:

  1. Check if the webcam is plugged in correctly.
    Click here to see the details of how to check if webcam is plugged in correctly.
  2. Check if the webcam is working.
    Click here to see the details of how to check if webcam is working properly.
  3. You may have insufficient resources (bandwidth, processor availability). Check your 5-bar System(1) and Connection(2) Ratings in the lower-right hand corner of meeting room. Mouse over the rating displays for more detail. If needed, reduce video displays or size of live sharing area. Close other applications. Close Microsoft Outlook.

    We recommend that you use the wired Internet connection.

    5-bar System and Connection Ratings
  4. Extreme packet loss may have occurred. (e.g., an intermittent wireless connection or a poor IP route). You can try to establish a better connection by closing OmniJoin and re-entering your meeting. Do not forcibly close OmniJoin (i.e., with task manager), as then you will have to wait a few minutes to re-enter your meeting room (the OmniJoin cloud is still awaiting status on your old connection).

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

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