OmniJoin
FAQs & Troubleshooting |
Manage Network Connection
OmniJoin comes complete with its own set of diagnostic tools, which can help when trying to optimize your OmniJoin experience and locate possible network or Internet related issues. It comprises of three tests. These test bandwidth, latency and routing. When the bandwidth test is run, OmniJoin will try to determine how much available bandwidth you have between the OmniJoin meeting and your computer. When the latency test is run, OmniJoin will try to check the delay on your Internet connection to the OmniJoin meeting. When routing test is run, OmniJoin will try to take a snapshot of the response times at various points to help identify where delays are occurring.
Bandwidth Test
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Click Help > Network Diagnostics….
The following window will appear. -
Click Run Test to test the current bandwidth availability between you and the OmniJoin Meeting (example of test results below):
(1) Upstream Results
After running a bandwidth test, the results will be displayed here in a variety of ways. Higher numbers are better.
(2) Downstream Results
After running a bandwidth test, the results will be displayed here in a variety of ways. Higher numbers are better.
(3) Stay On Top
Select the checkbox to keep the network diagnostics on top of other windows.
(4) Run Test
Runs the bandwidth test.
(5) Save All Tests
Save any tests that have been run to a text file. This can be useful for technical assistance.
Bandwidth is likely to vary with a number of scenarios, such as time of day, contention, length of line, other traffic etc, which OmniJoin has no control over.
Latency Test
- Click Help > Network Diagnostics….
- Select the Latency tab.
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Click Run Test to test the quality of the connection between you and the OmniJoin Meeting (example of test results below):
(1) Latency graph
After running a latency test, the results will be displayed here. This will show the response time over a period of 10 seconds. Lower numbers are better.
(2) Packet Loss
After running a latency test, this will show any packet or data loss along the way and also the response time over a period of 10 seconds. Lower numbers are better.
(3) Stay On Top
Select the checkbox to keep the network diagnostics on-top of other windows.
(4) Run Test
Runs the latency test.
(5) Save All Tests
Save any tests that have been run to a text file. This can be useful for technical assistance.
Latency can vary with a number of scenarios, such as the amount or weight of network traffic between you and the OmniJoin meeting. Typically, the heavier the traffic, the higher the latency - which can lead to poorer audio quality.
Routing Test
- Click Help > Network Diagnostics….
- Select the Routing tab.
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Click Run Test to test the route and quality of the connection between you and the OmniJoin Meeting (example of test results below):
(1) Response Time
While running a routing test, each "hop" between you and the OmniJoin meeting will report a response time. The lower the response time the better.
(2) Errors
After running a routing test, this will show any packet or data loss along the way and also the response time over a period of 10 seconds.
(3) Stay On Top
Check this box to keep the network diagnostics on top of other windows.
(4) Run Test
Runs the routing test.
(5) Save All Tests
Save any tests that have been run to a text file. This can be useful for technical assistance.