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FAQs & Troubleshooting

FAQs & Troubleshooting

Other attendees' video stopped or became slow during the meeting. (version or earlier)

Please check the following:

  1. Turn off some of the attendees' video.
  2. Lower the Maximum Resolution (Meeting room owners only).


    1. End meeting.
    2. Click "Show My meetings" on the Meeting tab (Live Contact List / OmniJoin IM).
      Meeting tab
    3. Click "Edit" of the meeting you were joining.
      Meeting / Edit
    4. Click "Details" and select "Video".
    5. Lower the Maximum video resolution.
    6. Restart the meeting.
  3. Reduce the size of the attendees' video and reduce the amount of data (Hosts Only).


    1. Reduce the size of the attendees' video by dragging the cursor.
      Video frame
    2. Click "Follow My Layout" button on the "Layout" tab.
      Layout tab

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

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