MFC-J5620DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Transfer faxes to the PC when my machine has a mechanical issue.

You can transfer faxes from your machine's memory to your PC if one of the following messages is displayed on the LCD:

  • Unable to Clean XX
  • Unable to Initialize XX or Unable to Init. XX
  • Unable to Print XX
  • Unable to Scan XX

Follow the steps below to transfer faxes to the PC:

  1. Press Cancel(Cancel) to interrupt the error.
       
  2. Make sure you have installed MFL-Pro Suite on your computer, and then turn on PC-FAX Receive on the computer.
    Do one of the following:
    • (Windows 7, Windows 10 and Windows 11)
         
      From the Start or start_win10(Start) menu, choose (All Programs or All apps >) Brother > Brother Utilities > [model name] > PC-FAX Receive > Receive.
       
    • (Windows 8)
       
      1. Click Brother Utilities(Brother Utilities).
      2. Choose your model name from the drop-down list.
      3. Click PC-FAX Receive and then click Receive.
  3. Make sure you have set PC Fax Receive on the machine.
    If faxes are in the machine’s memory when you set up PC-Fax Receive, the Touchscreen will ask if you want to transfer the faxes to your computer.
     
  4. Do one of the following:
    • To transfer all faxes to your computer, press Yes. If Fax Preview is set to Off, you will be asked if you want to print backup copies.
    • To exit and leave the faxes in the memory, press No.
  5. Press Home(Home).

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J4320DW, MFC-J4420DW, MFC-J4620DW, MFC-J5620DW

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