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FAQs & Troubleshooting

FAQs & Troubleshooting

Uninstall the ICA driver (macOS 10.13 - macOS 12).

 

  1. Disconnect the USB cable between the Mac and your Brother machine.

     

  2. Log on as an "Administrator".

     

  3. Click Go from the Finder bar, Computer => Macintosh HD => Library => Image Capture => Devices.

     

  4. Delete the Brother Scanner.

    Devices folder

     

  5. Empty the trash bin.

     

  6. Reboot the Mac.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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