Model discontinued. This page is no longer updated.

PS-9000

FAQs & Troubleshooting

FAQs & Troubleshooting

"Communication error between PC and P-touch" error occurs when printing with the QL-500/550. What can I do? (QL-500/550)

This error occurs when you use a version of PS-9000 which cannot be used with the QL-500/550.
Check if your version of the PS-9000 can work with the QL-500/550 by:

[Check Method]

  1. Check the PS-9000 box to see if the QL-500/550 is on the list of compatible machines.

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  2. Check the label on the back of PS-9000 to see if "V001" or "R002" is identified.

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  3. Check the version of the PS-9000 with an internet browser.
    If it lists Ver.1.2.0 or earlier, then it is not compatible.

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[Solution : If the version of PS-9000 is not compatible with the QL-500/550]

The firmware can be updated to allow the PS-9000 to be compatible with the QL-500/550 by downloading the file from the Download Page. Update the PS-9000 by following the directions in the Manual/readme, that is also downloaded from the Download Page.


If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PS-9000, PS-9000

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