Innov-is XE2

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 09/26/2022
  • ID: faqh00101597_000

M2513631 appears on the Artspira app screen.

Error Message

The data could not be downloaded. Please try again.(M2513631)

 

  • Cause
    Failed to download the data of "Design Templates".
    After selecting data on the "Home" screen, the Internet is disconnected when you press the "Create".
     
  • Solutions
    Please connect your mobile device to the Internet.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

Innov-is NQ1700E, Innov-is NQ3700D, Innov-is NS1250E, Innov-is NS1850D, Innov-is NS2850D, Innov-is XE2, Innov-is XJ1, Innov-is XJ2, Innov-is XP1, Innov-is XP2, Innov-is XP3, LB7950, PR1055X, PR680W / PR680WC, SDX125, SDX125e, SDX125i, SDX225, SDX325, SDX85, SE2000, SE750, SP-1

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.

Submit