PE-DESIGN 11
![]() |
FAQs & Troubleshooting |
When trying to upgrade from an older version, the message "Cannot connect to the Internet." or "The server could not be connected to. Wait a while, and then try connecting again." appeared and "PEDESIGN Software Key" could not be upgraded.
Estimated Cause
The computer with "PEDESIGN Software Key" connected to its USB port could not establish a connection to the Internet.
Solution
To upgrade "PE-DESIGN Software Key", the computer with "PE-DESIGN Software Key" connected to its USB port must connect to the Internet. If firewall software is being used, it must be temporarily disabled during the upgrade. If a connection to the Internet cannot be established, contact your authorized dealer.
Content Feedback
To help us improve our support, please provide your feedback below.