Model discontinued. This page is no longer updated.

FAX-575/FAX-575e

FAQs & Troubleshooting

FAQs & Troubleshooting

My machine is displaying the WRONG OPERATION error.

The WRONG OPERATION error may appear on the machine's LCD under the following circumstances:

  • You are trying to create a Group.

    If the WRONG OPERATION error appears when you are trying to create a Group, click here.

  • You are trying to Broadcast a fax.

    If the WRONG OPERATION error appears when you are trying to Broadcast a fax, follow these steps:

  1. Remove the document(s) from the ADF.

  2. Place the document(s) into the ADF face down, top edge first until you feel it touch the roller.

    The LCD should read Memory.

  3. Adjust the paper guides to fit the width of the document(s).
    image
  4. Enter the One Touch or Speed Dial location you want to send to.

  5. Do one of the following:

    • If the WRONG OPERATION error appears on the LCD, go to STEP6.

    • If the WRONG OPERATION error does not appear on the LCD, go to STEP8.


  6. Ensure that:

    • There are no more than 10 pages in the ADF.

    • If you are sending a multipage fax, the pages have been fanned to prevent multiple pages from feeding through the ADF at once.

    • You are using standard 17-24 lb (64 g/m2-90 g/m2) paper.

    • The paper you are using is not wrinkled, curled, ripped, folded, paper-clipped, stapled, pasted, or taped.


  7. Place your document(s) back into the ADF.

  8. Enter the One Touch or Speed Dial location you want to send to.

  9. Do one of the following:

    • If the WRONG OPERATION error still appears on the LCD, go to STEP11.

    • If the WRONG OPERATION error does not appear, go to STEP10.


  10. Press the Fax Start key.

  11. The WRONG OPERATION error will appear if you try to Broadcast a fax when Memory Transmission is off

    • To turn Memory Transmission on for all outgoing faxes, click here.

    • To turn Memory Transmission on for the next fax only, click here.


    Enabling Memory Transmission for all outgoing faxes


    1. Press Menu/Set, 3 (Setup Send), 9 (Memory TX).

    2. Press the UP OR DOWN ARROW key to select On.

    3. Press the Menu/Set key.

    4. Press the Stop/Exit key.


    Enabling Memory Transmission for the next fax only


    1. Place the document(s) you want to fax into the ADF.

    2. Press Menu/Set, 3 (Setup Send), 9 (Memory TX).

    3. Press the UP OR DOWN ARROW key to select Next Fax Only.

    4. Press the Menu/Set key.

    5. Press the UP OR DOWN ARROW key to select On.

    6. Press the Menu/Set key.

    7. Do one of the following:

      • To change more sending settings, press 1. The LCD will return to the Setup Send menu.

      • If you have finished changing sending settings, follow these steps:

        1. Press 2.

        2. Go to STEP h.


    8. Enter the fax number you want to send to.

    9. Press the Fax Start key.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

FAX-575/FAX-575e

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