HL-3170CDW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 09/17/2014
  • ID: faq00002698_000

No Tray

Case 1: The paper tray is not installed.
The paper tray that is indicated on the second line of the LCD is not installed or not installed correctly. Re-install the paper tray that is indicated on the second line of the LCD.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

 

Tray 1:
image


Tray 2: (if applicable)
image



Case 2: The paper tray is overfilled.
Check the paper is below the maximum paper marks (1), which are located on the top of the right and left green paper guides. Overfilling the paper tray will cause the "No Tray" error, and also paper jams. Click here to see the details of how to load paper in the paper tray.

the maximum paper marks


If the problem continues, call your dealer or Brother Customer Service.

Related FAQs

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-3170CDW, HL-4150CDN, HL-4570CDW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.

Submit