MFC-8890DW

FAQs & Troubleshooting

FAQs & Troubleshooting

I'm having a problem with the print quality. How can I solve it?

Please click the IMAGE which is similar to the problem you have.


White lines across the page


White lines down the page


Hollow print


Gray background


Page skewed


Ghost


Wrinkles or creases


White Spots on black text
and graphics at 3.7 in.
(94 mm) intervals


Black Spots at 3.7 in.
(94 mm) intervals


Faint


Toner specks


All black


Black toner marks across the
page


Line across the page


Black lines down the page

Printed pages have toner
stains down the page



White lines across the page:

  • Make sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause the problem.
    Please refer to "What is the recommended paper?".

  • Make sure that you choose the appropriate media type in the printer driver or in the machine's Paper Type menu setting.

  • The problem may disappear by itself. Print multiple pages to clear this problem, especially if the machine has not been used for a long time.

  • The drum unit may be damaged. Put in a new drum unit.
    Please refer to the instructions, "How do I replace the drum unit?".

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White lines down the page:

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Hollow print:

  • Make sure that you use paper that meets our specifications.
    Please refer to "What is the recommended paper?".

  • Choose Thick paper mode in the printer driver, choose Thick in the
    machine's Paper Type menu setting or use thinner paper than you are currently using.

  • Check the machine's environment. Conditions such as high humidity can cause hollow print.

  • The drum unit may be damaged. Put in a new drum unit.
    Please refer to the instructions, "How do I replace the drum unit?".

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Gray background:

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Page skewed:

  • Make sure that the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack.

  • The paper tray may be too full.

  • Check the paper type and quality.
    Please refer to "What is the recommended paper?".

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Ghost:

  • Make sure that you use paper that meets our specifications. Roughsurfaced paper or thick paper may cause the problem.
    Please refer to "What is the recommended paper?".

  • Make sure that you choose the proper media type in the printer driver or in the machine's Paper Type menu setting.

  • The drum unit may be damaged. Put in a new drum unit.
    Please refer to the instructions, "How do I replace the drum unit?".

  • The fuser unit may be contaminated. Contact Brother Customer Service from "Contact Us".

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Wrinkles or creases:

  • Check the paper type and quality.
    Please refer to "What is the recommended paper?".

  • Make sure that paper is loaded properly.

  • Turn over the stack of paper in the tray or rotate the paper 180° in the
    input tray.

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White Spots on black text and graphics at 3.7 in. (94 mm) intervals:
Black Spots at 3.7 in. (94 mm) intervals:


  • Make ten copies of a blank, white sheet of paper. If the problem is not solved, the drum unit may have glue from a label stuck on the OPC drum surface. Clean the drum unit.
    Please refer to "How do I clean the drum unit?".

  • The drum unit may be damaged. Put in a new drum unit.
    Please refer to the instructions, "How do I replace the drum unit?".

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Faint:

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Toner specks:

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All black:

  • Clean the corona wire inside the drum unit by sliding the blue tab. Be sure to return the blue tab to the home position.
    Please refer to "How do I clean the corona wire?".

  • The drum unit may be damaged. Put in a new drum unit.
    Please refer to the instructions, "How do I replace the drum unit?".

  • The fuser unit may be contaminated. Contact Brother Customer Service from "Contact Us".

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Black toner marks across the page:

  • Make sure that you use paper that meets our specifications.
    Please refer to "What is the recommended paper?".

  • If you use label sheets for laser machines, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit.
    Please refer to "How do I clean the drum unit?".

  • Do not use paper that has clips or staples because they will scratch the surface of the drum.

  • If the unpacked drum unit is in direct sunlight or room light, the unit may be damaged.

  • The toner cartridge may be damaged. Put in a new toner cartridge.
    Please refer to the instructions, "How do I replace the toner cartridge?".

  • The drum unit may be damaged. Put in a new drum unit.
    Please refer to the instructions, "How do I replace the drum unit?".

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Line across the page:

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Black lines down the page:
Printed pages have toner stains down the page:

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If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-8080DN, MFC-8480DN, MFC-8890DW

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