MFC-J5620DW

FAQs & Troubleshooting

Transfer faxes to the PC when my machine has a mechanical issue.

You can transfer faxes from your machine's memory to your PC if one of the following messages is displayed on the LCD:

Follow the steps below to transfer faxes to the PC:

Press (Cancel) to interrupt the error.
Make sure you have installed MFL-Pro Suite on your computer, and then turn on PC-FAX Receive on the computer.
Do one of the following:
- (Windows 7, Windows 10 and Windows 11)
  
  From the or (Start) menu, choose (All Programs or All apps >) Brother > Brother Utilities > [model name] > PC-FAX Receive > Receive.
- (Windows 8)
  1. Click (Brother Utilities).
  2. Choose your model name from the drop-down list.
  3. Click PC-FAX Receive and then click Receive.
Make sure you have set PC Fax Receive on the machine.
If faxes are in the machine’s memory when you set up PC-Fax Receive, the Touchscreen will ask if you want to transfer the faxes to your computer.
Do one of the following:
- To transfer all faxes to your computer, press Yes. If Fax Preview is set to Off, you will be asked if you want to print backup copies.
- To exit and leave the faxes in the memory, press No.
Press (Home).