MFC-J5620DW
FAQs & Troubleshooting
Document Jam (With Video Instructions)
The document was not inserted or fed properly, or the document scanned from the ADF was too long.
Case1: If the document is jammed in the top of the ADF unit
Take out any paper from the ADF that is not jammed.
Open the ADF cover.
Remove the jammed document by pulling it upward.
If you cannot remove the jammed paper, open the feed tray(1) and then remove the jammed paper.
Close the feed tray before closing the ADF cover.
Close the ADF cover.
Press (Cancel) .
To avoid document jams close the ADF cover correctly by pressing it down in the center.
Case2: If the document is jammed inside the ADF unit
Remove any paper that is not jammed out of the ADF.
Lift the document cover.
Pull the jammed document out to the right.
Close the document cover.
Press (Cancel) .
Case3: If the small document is jammed in the ADF
Lift the document cover.
Insert a piece of stiff paper, such as cardstock, into the ADF to push any small paper scraps through.
Close the document cover.
Press (Cancel) .
If your question was not answered, have you checked other FAQs?
Have you checked the manuals?
If you need further assistance, please contact Brother customer service:
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