MFC-5490CN

FAQs & Troubleshooting

FAQs & Troubleshooting

The LCD displays an error code (number). What does it mean?


    Please refer to the following chart to check the error code displayed on the LCD.

    Error Code Cause Solution
    10,11,12,1A,1D There is a problem on the duplex unit. Please contact Brother Customer Service from "Contact Us".
    30,31,32,33,34,35,36,37
    38,39,3C,3E,3F
    The machine does not work due to a paper jam. Clear the paper jam. (Please refer  to "FAQ's & Troubleshooting" for information on the Paper Feed Problem.)
    40,42,43,44 The internal temperature is too low or too high. Unplug the machine from the AC outlet and if possible warm or cool the room where the machine is located.
    46 The ink absorber pad is full and needs replacing. Please contact Brother Customer Service from "Contact Us".
    48 There is a problem on the print head. Please contact Brother Customer Service from "Contact Us".
    49 The internal temperature is too low. Unplug the machine from the AC outlet and if possible warm the room where the machine is located.
    4F There is a problem on the print head. Please contact Brother Customer Service from "Contact Us".
    50,51,52,57,5A,5B,5C,5D
    5E,6C,6F,70,71,72,73,7A
    7D
    The machine does not work due to a paper jam or some sensor problem. Clear the paper jam. (Please refer to "FAQs & Troubleshooting" for information on the Paper Feed Problem.) If the problem still continues after clearing the paper jam, please contact Brother Customer Service from "Contact Us".
    8F There is a problem on the paper feed motor. Power the machine off and back on. If the problem still continues, please contact Brother Customer Service from "Contact Us".
    A5,A6,A7,A8,AF There is a problem on the scanner. Please contact Brother Customer Service from "Contact Us".
    E0 There is a problem on the modem. Please contact Brother Customer Service from "Contact Us".
    E2,E3 There is a problem on the main PCB. Please contact Brother Customer Service from "Contact Us".

    Related FAQs

    If your question was not answered, have you checked other FAQs?

    Have you checked the manuals?

    If you need further assistance, please contact Brother customer service:

    Related Models

    MFC-250C, MFC-255CW, MFC-290C, MFC-295CN, MFC-490CW, MFC-495CW, MFC-5490CN, MFC-5890CN, MFC-5895CW, MFC-6490CW, MFC-6890CDW, MFC-790CW, MFC-795CW, MFC-990CW

    Content Feedback

    To help us improve our support, please provide your feedback below.

    Step 1: How does the information on this page help you?

    Step 2: Are there any comments you would like to add?

    Please note this form is used for feedback only.