Case1 : A machine different than the one to be used was selected when the data was transferred from the Artspira app
Select the correct machine in the Artspira app, and then transfer the data again.
Case2 : The storage period on the server has elapsed
Data is erased from the server after a certain period of time has elapsed since the data was transferred. Retrieve the data on the machine as soon as possible after transferring the data.
Case3 : The machine's software has not been updated to the latest version; therefore, an app pattern cannot be retrieved
Update the software of the machine to the latest version. For details on updating the machine, refer to the Operation Manual supplied with it.
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