When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.

  1. Clean any paper dust accumulated on the surface of the glass strips inside the scanner.
    > Click here to see how to clean the scanner and rollers.

    Video Instructions:

    *The video clip is being streamed from YouTube.
    • The product shown in this video may differ from the one that you are using.
    • Video contents may change without prior notice.
  2. Calibrate the scanner.
    > Click here to see how to calibrate your Brother machine.

    Video Instructions:

    Windows


    *The video clip is being streamed from YouTube.
    • The product shown in this video may differ from the one that you are using.
    • Video contents may change without prior notice.

     

    Mac


    *The video clip is being streamed from YouTube.
    • The product shown in this video may differ from the one that you are using.
    • Video contents may change without prior notice.

Si vous n'avez pas obtenu de réponse satisfaisante à votre question, avez-vous vérifié d'autres FAQ?

Avez-vous consulté les manuels?

Pour toute assistance supplémentaire, contactez le service clientèle de Brother:

Modèles apparentés

DS-640, DS-740D, DS-940DW

Commentaires sur le contenu

Merci d'indiquer vos commentaires ci-dessous. Ils nous aideront à améliorer notre support.

Étape 1: Comment qualifieriez-vous les informations figurant sur cette page?

Étape 2: Y a-t-il des commentaires que vous voudriez ajouter?

Ce formulaire a pour seul but de nous faire part de vos commentaires.