FAQs & Troubleshooting

FAQs & Troubleshooting

My scanner is connected but it will not feed my document or do anything else.

Follow the steps below to resolve the issue:


  • Your document is not set correctly.

    Insert your document until you feel the top edge of the document touch the inside of your scanner.


  • Your document is too thin or too thick.

    Check that your document is acceptable.

    > Click here to see detail of suitable document.


    If your document is not the issue:

    1. Confirm that the USB cable connecting your scanner to your computer is connected correctly.
    2. Re-install the scanner driver from Brother's installation DVD-ROM.
  • Paper dust has accumulated on the surface of the rollers.

    Clean the rollers.

    > Click here to see how to clean the rollers.


  • Too many documents are loaded in the ADF at a time.

    Make sure your document is acceptable for the machine.

    > Click here to see detail of suitable document.


  • There are foreign objects in the ADF.

    Remove any foreign objects or ripped paper from the ADF.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PDS-5000, PDS-6000

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