FAQs & Troubleshooting

FAQs & Troubleshooting

When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".

This error message appears if your scanner is not recognized by your computer.


Follow the steps below to resolve the issue:


  1. Make sure your scanner is connected correctly.


  2. Confirm that the USB cable is working and that it is not frayed or damaged in any way.

If the error still appears after verifying that the USB cable is connected correctly, reinstall the scanner driver from Brother's installation DVD-ROM.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PDS-5000, PDS-6000

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