FAQs & Troubleshooting

FAQs & Troubleshooting

Cannot find the scanner.

Your scanner is not connected to your computer.


Confirm that the USB cable connecting the scanner to the computer is properly connected.
By automatic power off function, the machine's power might be turned off automatically. Press Power to turn the scanner ON.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PDS-5000, PDS-6000

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