FAQs & Troubleshooting

FAQs & Troubleshooting

Update the Firmware using Brother iPrint&Scan.

You can update the firmware using Brother iPrint&Scan. Follow the steps below to update the firmware.

(This feature is available for Android™: ver.2.2.0 or later, iOS: ver.4.4.0 or later.)


NOTE: The screens may differ depending on your operating system and your Brother machine.


  1. Launch Brother iPrint&Scan and select your Brother machine, if your machine needs to update the firmware, the following screen will be displayed.
    Tap Update, and then go to Step 4.


    If you select Not now, you can update the firmware from Machine Status. Follow the next step.

  2. Tap Machine Status.

    Machine Status
  3. Tap Firmware Version.

    Firmware Version
  4. Tap Update.

  5. The web browser will be launched.
    If the machine prompts you for a password, type it, and then click Login.
    > Click here to see what is the default password.
    If not, continue to Step 6.

    Enter password
  6. Tap check for new firmware.

    Check new
  7. Tap Update, the Brother machine's update will start. Do not turn off the Brother machine while updating.


    If errors occur, check the following points:

    • Make sure your machine is connected to a network with Internet access.
    • If your network uses a proxy server, tap Proxy and configure the proxy server settings. If you don't know the settings, consult your network administrator.
  8. When the Successfully Completed message is displayed, the firmware update is finished.

    If the brother machine needs to update the firmware, Firmware Update screen will be displayed again until the completed message is displayed.

You can also update the Firmware from your computer.
> Click here to download Firmware Update Tool and see more information in the Downloads section.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-2800W, ADS-3000N, ADS-3600W, DCP-J1100DW, DCP-J562DW, DCP-L3510CDW, DS-940DW, HL-L2350DW, HL-L2375DW, HL-L2395DW, HL-L3230CDW, HL-L3270CDW, HL-L5100DN, HL-L5200DW, HL-L6200DW, HL-L6400DW, MFC-J1300DW, MFC-J480DW, MFC-J491DW, MFC-J5845DW, MFC-J5945DW, MFC-J6545DW, MFC-J680DW, MFC-J6945DW, MFC-J880DW, MFC-J890DW, MFC-L2710DW, MFC-L2713DW, MFC-L2730DW, MFC-L2750DW, MFC-L3745CDW, MFC-L3750CDW, MFC-L3770CDW, MFC-L5755DW, MFC-L6700DW, MFC-L6900DW

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