MFC-J5910DW

FAQs & Troubleshooting

FAQs & Troubleshooting

How do I forward a fax to another fax machine when my machine has a mechanical problem?

You can transfer faxes in the memory of your machine if one of the following messages is displayed on the LCD:

  • Unable to Clean XX  (Clean Unable XX)
  • Unable to Init. XX  (Init Unable XX)
  • Unable to Print XX  (Print Unable XX)
  • Unable to Scan XX  (Scan Unable XX)
  • Unable to use Phone XX

  1. Press Stop/Exit to interrupt the error temporarily.
  2. Press MENU and choose Service => Data Transfer => Fax Transfer.
  3. Do one of the following:

    • If the LCD shows No Data, there are no faxes left in the machine's memory.
      Press Stop/Exit.
    • Enter the fax number to which faxes will be forwarded.

  4. Press Black Start or Mono Start.
  • If you have not set up your Station ID, you cannot enter fax transfer mode. Please refer to the instructions, What is the "Station ID" and how do I set it?.
  • You can send the Fax Journal report to another fax machine.
    Press MENU and choose Service => Data Transfer => Report Trans. in Step2.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-6890CDW, MFC-790CW, MFC-795CW, MFC-990CW, MFC-J5910DW, MFC-J625DW, MFC-J6910DW, MFC-J825DW

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