MFC-J5730DW

FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot print or scan via USB on Ubuntu 20.04 or later or on its derivative (Linux)

To be able to print or scan, do one of the following:

 

If you have one Brother machine

  1. Make sure that the machine is turned on.
  2. If you have already installed the Brother printer driver or scanner driver, uninstall them.
  3. Connect the machine to your computer using a USB cable.
  4. > Click here to download the patch file (4 KB)
  5. Run the following command using the command line to install the downloaded patch:

    dpkg -i brotherlegacyusb-1.1.0-0.all.deb

  6. Disconnect the USB cable from your machine, wait a few seconds, and then reconnect the USB cable.

  7. Install the Brother printer driver or scanner driver again.

 

If you have multiple Brother machines

  1. Make sure that the machines are turned on.
  2. If you have already installed the Brother printer drivers and scanner drivers, uninstall them.
  3. Connect the machines to your computer using USB cables.
  4. > Click here to download the patch file (4 KB)
  5. Run the following command using the command line to install the downloaded patch:

    dpkg -i brotherlegacyusb-1.1.0-0.all.deb

  6. Disconnect the USB cables from the machines, wait a few seconds, and then reconnect the USB cables.
  7. Install the Brother printer drivers and scanner drivers again.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-J1100DW, DCP-J152W, DCP-J172W, DCP-J4110DW, DCP-J4120DW, DCP-J552DW, DCP-J562DW, DCP-J752DW, DCP-L3510CDW, HL-L2300D, HL-L2305W, HL-L2340DW, HL-L2350DW, HL-L2365DW, HL-L2375DW, HL-L2380DW, HL-L2395DW, HL-L3230CDW, HL-L3270CDW, HL-L5100DN, HL-L5200DW, HL-L6200DW, HL-L6400DW, HL-L8260CDW, HL-L8360CDW, HL-L9310CDW, MFC-J1300DW, MFC-J245, MFC-J4410DW, MFC-J4510DW, MFC-J4620DW, MFC-J470DW, MFC-J4710DW, MFC-J475DW, MFC-J480DW, MFC-J491DW, MFC-J5320DW, MFC-J5330DW, MFC-J5720DW, MFC-J5730DW, MFC-J5845DW, MFC-J5920DW, MFC-J5930DW, MFC-J5945DW, MFC-J650DW, MFC-J6520DW, MFC-J6530DW, MFC-J6545DW, MFC-J6720DW, MFC-J6730DW, MFC-J680DW, MFC-J6920DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J870DW, MFC-J880DW, MFC-J890DW, MFC-L2700DW, MFC-L2703DW, MFC-L2710DW, MFC-L2713DW, MFC-L2720DW, MFC-L2730DW, MFC-L2740DW, MFC-L2750DW, MFC-L3745CDW, MFC-L3750CDW, MFC-L3770CDW, MFC-L5755DW, MFC-L6700DW, MFC-L6900DW, MFC-L8690CDW, MFC-L8900CDW, MFC-L9570CDW

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