FAQs & Troubleshooting

FAQs & Troubleshooting

When I scan a document using ControlCenter, the scanned file size is too big.

Changing the Resolution or Scan Type settings will resolve the issue.
Follow the steps below to change the setting.


For Windows Users:

  1. Open the ControlCenter.

    (Windows 2000/ Windows XP/ Windows Vista/ Windows 7)
    Click Windows/start -> (All) Programs -> Brother -> XXX-XXXX (Where XXX-XXXX is the model number of the machine) -> ControlCenterx.
    The ControlCenter application will be loaded in the Task Tray near the system clock. (It appears as a blue square labeled CCx.)
    control center


    (Windows 8 or later)
    1. (Windows 8)
      On the Start screen, click DownArrow. If DownArrow is not on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.

      (Windows 10)
      Click start_win10(Start) => (All apps =>) Brother.
    2. Click Brother Utilities.
    3. Choose your model name from the pulldown list.
    4. Click ControlCenter.
      The ControlCenter application will be loaded in the Task Tray near the system clock. (It appears as a blue square labeled CCx.)
      Brother Utilities


  2. Double-click on the ControlCenter icon located in the Task Tray to launch the program window.


For Macintosh Users:


  1. Open the ControlCenter by clicking Go from the Finder bar, Applications => Brother => or Computer => Macintosh HD => Library => Printers => Brother => Utilities => ControlCenter =>
    Double click the
  2. Click on the ControlCenter icon located in the Task Tray, and then click Open to launch the program window.
    <Modern user interface>
    <Classic user interface>



  3. Click on Configuration -> SCAN. Choose the type of scan you require.

  4. The Scan to configuration window will appear.


<For Windows Users>
<For Macintosh Users>



  1. Check the Resolution and Scan Type settings, and try to change it.

    This is a measure of the amount of detail in an image or a file. The bigger the number is, the bigger the file size is.

    Scan Type:
    You can choose the following scan types. Below we have listed the file size settings large to small:

    *24bit Color (Largest file size)
    *True Gray
    *Gray(Error Diffusion)
    *Black & White (Smallest file size)


So to greatly reduce the file size choose Black & White or if it has to be Color then reduce the Resolution.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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