FAQs & Troubleshooting

FAQs & Troubleshooting

Fuser Error or Self-Diagnostic

  • The temperature of the fuser unit does not rise to a specified temperature within the specified time.
  • The fuser unit is too hot.

Please follow the steps below to solve the problem:

  1. Turn the machine's power switch off, wait a few seconds, and then turn it on again.
  2. Leave the machine for 15 minutes with the power on. 
  3. If the error still remains, please contact Brother Customer Service from "Contact Us" or call your dealer and report the error status, Fuser Error or Self-Diagnostic.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-1510, DCP-8155DN, DCP-9015CDW, HL-3150CDN, HL-3170CDW, HL-5440D, HL-5450DN, HL-5470DW, HL-6180DW, MFC-1810, MFC-8510DN, MFC-8910DW, MFC-8950DW, MFC-9140CDN, MFC-9330CDW, MFC-9335CDW, MFC-9340CDW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.