TD-2130N

FAQs & Troubleshooting

FAQs & Troubleshooting

How to identify the printer's firmware version

To learn how to find out what version of firmware you have, please follow the instructions below:
 

For QL Series (Except for QL-820NWB)

For QL-820NWB

For RJ Series

For TD-2020/2120N/2130N

For TD-4000/4100N

For TD-4410D/4420DN/4520DN

For TD-4550DNWB

 

For QL Series (Except for QL-820NWB)

  1. Make sure that the DK roll is set and the front cover is closed.
  2. Turn on the Printer.
  3. Press and hold the Cut button for more than one second.
  4. When the list of printer settings is printed, check the following item under "<<PRINTER CONFIGURATION>>". 
    "ProgVer QL-XXXXX VerX.XX"

For QL Series (QL-820NWB)

  1. Make sure that a 2.4" / 62 mm DK roll is set and the DK Roll compartment cover is closed.
  2. Turn on the Printer.
  3. Press the [Menu], [ up arrow key ] or [ down arrow key ] button to select the [Information] menu, and then press the [OK] button.
  4. Select [Print Configuration] using the [ up arrow key ] or [ down arrow key ] button, and then press the [OK] button.
  5. Select [All], [Usage Log], [Printer Setting] or [Transfer Data] using the [ up arrow key ] or [ down arrow key ] button, and then press the [OK] button to print the report.
  6. When the list of printer settings is printed, check the following item under "<<PRINTER CONFIGURATION>>". 
    "ProgVer QL-XXXXX VerX.XX"

For RJ Series

  1. Make sure that a roll of 4" / 101.6 mm receipt paper is set and the RD Roll compartment cover is closed.
  2. Turn on the Printer.
  3. Press the hold the Feed button until the POWER indicator starts blinking in green.
  4. When the list of printer settings is printed, check the following item under "<<PRINTER CONFIGURATION>>". 
    "ProgVer = VX.XX"

For TD-2020/2120N/2130N

  1. Make sure that a roll of 2.25" / 57 mm receipt paper is set and the RD Roll compartment top cover is closed.
  2. Turn on the Printer.
  3. Press and hold the Print button for more than one second.
  4. When the list of printer settings is printed, check the following item under "<<PRINTER CONFIGURATION>>". 
    "ProgVer = VX.XX"

For TD-4000/4100N

  1. Make sure that a 2" / 50.8 mm or wider RD roll is set and the RD Roll compartment cover is closed.
  2. Turn on the Printer.
  3. Press and hold the Cut button.
  4. When the list of printer settings is printed, check the following item under "<<PRINTER CONFIGURATION>>". 
    "ProgVer XXXXXXXX VerX.XX"

For TD-4410D/4420DN/4520DN

  1. Make sure that a 4" / 102 mm or wider RD Roll is set and the RD Roll compartment cover is closed.
  2. Turn on the Printer.
  3. Press and hold the Function button for two seconds.
  4. When the list of printer settings is printed, check the following item under "<<PRINTER CONFIGURATION>>". 
    "ProgVer VX.XX"

For TD-4550DNWB

  1. Make sure that a 4" / 102 mm or wider RD Roll is set and the RD Roll compartment cover is closed.
  2. Turn on the Printer.
  3. Press the [Menu], [ up arrow key ] or [ down arrow key ] button to select [Information], and then press the [OK] button.
  4. Press the [ up arrow key ] or [ down arrow key ] button to select [Print Configuration], and then press the [OK] button.
  5. Press the [ up arrow key ] or [ down arrow key ] button to select [All], [Usage Log], [Printer Settings] or [Transfer Data], and then press the [OK] button.
  6. Press the [ up arrow key ] or [ down arrow key ] button to select [Start], and then press the [OK] button.
  7. When the list of printer settings is printed, check the following item under "<<PRINTER CONFIGURATION>>". 
    "ProgVer VX.XX"

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

QL-1060N, QL-1100, QL-1110NWB, QL-580N, QL-720NW, QL-800, QL-810W, QL-820NWB, RJ-4030, RJ-4040, TD-2020, TD-2120N, TD-2130N, TD-4000, TD-4100N, TD-4420DN, TD-4550DNWB

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