FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)

When you use the printer with WSD port connection, the printer driver may not uninstall correctly using Printer Driver Uninstall Tool.

Please follow the steps below to solve the problem:
NOTE:The steps may differ depending on the operating system being used.

Administrator account is required to uninstall the printer driver. Please ask a network administrator before uninstalling the printer driver.

  1. Click Start => Control Panel.
    Windows menu
  2. Click Hardware and Sound => View devices and printers.
    Device and Printers
  3. Right click the printer name icon you want to remove and click Remove Device.
    Remove device

    If your printer uses various printer drivers, they are registered on one printer name icon. Right click on the printer name icon and click Delete print queue. Select the printer driver you want to remove.
    Delete print queue
  4. When the confirming message to delete the printer driver appears, click Yes.
    Message dialog

    If your printer is configured as the default printer, a message the default printer has been changed appears. Click Close

    Message dialog
  5. Select one printer name icon in the Device and Printers folder and click Print server properties.
    Print server properties

    If the User Account Control dialog box appears, click Continue.

  6. Click the Drivers tab and then Change Driver Settings.
    Remove printer driver
  7. Select the printer driver you want to remove and click Remove.
    Remove printer driver
  8. The message for selecting the type of driver you want to remove appears. Select Remove driver and driver package and click OK.
    Remove printer driver
  9. When the confirming message appears, click Yes.
    Message dialog
  10. When the driver information to be removed appears, click Delete.
    Remove printer driver

    The driver information to be removed may not appear depending on the type of installation. If this message doesn't appear, skip this step and go on to the next step.

  11. When the message appears, check the driver files are removed successfully and click OK.
    Message dialog
  12. Close the Printer Server Properties and Device and Printers folders and restart your computer.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-1230, HL-1240, HL-1250, HL-1270N, HL-1430, HL-1440, HL-1450, HL-1470N, HL-1650, HL-1670N, HL-1850, HL-1870N, HL-2040, HL-2070N, HL-2140, HL-2150N, HL-2170W, HL-2460, HL-2600CN, HL-2700CN, HL-3040CN, HL-3045CN, HL-3070CW, HL-3075CW, HL-3450CN, HL-4040CN, HL-4050CDN, HL-4200CN, HL-5040, HL-5050, HL-5070N, HL-5140, HL-5150D, HL-5170DN, HL-5240, HL-5250DN, HL-5270DN, HL-5340D, HL-5350DN, HL-5370DW, HL-5380DN, HL-6050D, HL-6050DN, HL-7050, HL-7050N, HL-8050N

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.