FAQs & Troubleshooting

FAQs & Troubleshooting

Clean the paper pick-up roller

Follow the procedure below to clean the paper pick-up roller.

  1. Press and hold down Power Key to turn the machine off.

  2. Pull the paper tray completely out of the machine.

  3. If paper is loaded in the paper tray, remove it.

  4. Remove anything that is stuck inside the paper tray.

  5. Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad (1) of the paper tray with it to remove dust.

    Wipe separator pad

  6. Wipe the two pick-up rollers (1) inside of the machine to remove dust.

    Wipe two rollers

  7. Reload the paper and put the paper tray firmly back in the machine.

  8. Turn on the machine.

If your question was not answered, have you checked other FAQs?

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If you need further assistance, please contact Brother customer service:

Related Models

HL-3150CDN, HL-3170CDW

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