RJ-3250WB

FAQs & Troubleshooting

FAQs & Troubleshooting

Using the Communication Settings (for Windows)

To use the Communication settings, please follow the steps below:


  1. Open the Printer Setting Tool.
    To learn how to open the Printer Setting Tool, see "Using the Printer Setting Tool (for Windows)".
     
  2. Click the [Communication Settings] button.
    The Communication Settings window appears.
     
  3. Specify or change the settings.
     

For information on items in the Communication Settings window, refer to the following links:

Settings Dialog Box

Communication Settings

  1. Menu Bar
    Provides access to various commands grouped under each menu title (the [File], [Tools], and [Help] menus) according to their functions.
  2. Device Name
    Displays the device name.
  3. Settings Display / Change Area
    Displays the current settings for the selected item.
  4. Refresh
    Updates the displayed settings with the most recent information.
  5. Exit
    Exits the Communication Settings window, and returns to the main window of the Printer Setting Tool.

    Settings are not applied to printers if [Exit] is clicked without clicking the [Apply] button after changing the settings.

  6. Apply
    Applies the settings to the printer.
    To save the specified settings in a command file, select the [Save in Command File] command from the drop-down list.
    The saved command file can be used with the mass storage mode to apply the settings to a printer.
    To learn how to use the mass storage mode, see "How do I switch to and use the mass storage mode?".

    Clicking [Apply] applies all settings in all tabs to the printer. If the [Disable these settings] check box is selected, the settings are not applied.

  7. Items
    When the [Current Status] menu is selected, the current settings appear in the settings display / change area.
    Select the item for the settings you want to change.
  8. Disable these settings
    When this check box is selected, Not available icon appears in the tab, and the settings can no longer be specified or changed.
    Settings in a tab where Not available icon appears are not applied to the printer even if [Apply] is clicked. In addition, the settings in the tab are not saved or exported when the [Save in Command File] or [Export] command is used.
    To apply the settings to the printer, or to save or export them, make sure you clear the check box.
  9. Settings Tabs
    Contains settings that may be specified or changed.
    If Not available icon appears in the tab, the settings are not applied to the printer.
  10. Printer
    Lists the connected printers.
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Menu Bar

 

[File] Menu Options

 

  • Apply Settings to the Printer
    Applies the settings to the printer.
  • Save Settings in Command File
    Saves the specified settings in a command file. The file extension is BIN.
    The saved command file can be used with the mass storage mode to apply the settings to a printer.
    To learn how to use the mass storage mode, see "How do I switch to and use the mass storage mode?".
    • If the [Disable these settings] check box is selected, the settings are not saved.
    • The following information is not saved with the command file:
      • Node name
      • IP address, subnet mask, and default gateway (when the IP address is set to [STATIC])
    • The saved communication settings commands are intended to be used only for applying settings to a printer.
      To apply the settings to the printer using this command file, use the mass storage mode.
    • Saved command files contain authentication keys and passwords.
      Take necessary measures to protect saved command files, such as saving them in a location that cannot be accessed by other users.
    • Do not send command files to a different printer model.
  • Install Certificates
    Some network authentication methods may require a certificate.
    Install a certificate on the connected printer or save a certificate as a command file that can be distributed to the same printer models.
  • Import
    Import from the current computer wireless settings
    (Wireless LAN models only)
    Imports the settings from the computer.
    • When importing the computer's wireless settings, administrator privileges for the computer are needed.
    • Only personal security authentication settings (open system, public key authentication, WPA/WPA2-PSK, and WPA3-SAE up to 63 characters) can be imported. Enterprise security authentication (such as EAP-FAST), WPA2-PSK (TKIP), and WPA-PSK (AES) settings cannot be imported.
    • If multiple wireless LANs are enabled for the computer you use, the first detected wireless settings (only personal settings) are considered for the import data.
    • Only the settings from the [Wireless LAN] tab - [Wireless Settings] pane can be imported (communication mode, SSID, authentication method, encryption mode, and authentication key).
    Select a Profile to import
    Imports the exported file and applies the settings to a printer.
    Click the [Browse] button and select the file you want to import. The settings in the selected file appear in the settings display / change area.
    • All settings can be imported, except for node names.
    • Only the profiles compatible with the selected printer can be imported.
    • If the imported profile’s IP address is set to [STATIC], change the IP address of the imported profile, if needed, so that it does not duplicate the IP address of an existing configured printer on the network.
  • Export
    Saves the current settings in a file. If the [Disable these settings] check box is selected, the settings are not saved.
    Exported files are not encrypted.

 

[Tools] Menu Options

 

  • Option Settings
    Automatically restart the printer after applying new settings

    If this check box is selected, the printer automatically restarts after communication settings are applied.
    If this check box is cleared, you must restart the printer manually.
    When configuring multiple printers, you can reduce the time needed to change settings by clearing this check box. In this case, we recommend selecting this check box when configuring the first printer so that you can confirm that each setting is operating as intended.
    Automatically detects the connected printer, and retrieves the current settings
    If this check box is selected and a printer is connected to the computer, the printer is automatically detected and the printer's current settings are displayed in the [Current Status] pane.

    If the connected printer is different from the printer shown in the [Printer] drop-down list, the settings available on all tabs change to match the connected printer.

  • Change Node Name / Bluetooth Device Name
    Allows renaming a node name and Bluetooth® device name.
  • Reset to Default Communication Settings
    Returns the communication settings to their factory settings.

 

[Help] Menu Options

 

  • Display Help
    Displays the Help topics.

 

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General Tab

 

Communication Settings

  • Network Settings on Power On (Wireless LAN models only)
    Specifies the conditions for connecting via network connection when the printer is turned on. Select the [Wireless LAN by Default], [Wired LAN by Default], or [Keep Current State] option.
  • Selected Interface (Wireless LAN models only)
    Selects the [Infrastructure], [Infrastructure and Wireless Direct], or [Wireless Direct] option.
  • While cradled connect using wired LAN (turns off Wi-Fi) (Wireless LAN models only)
    This setting will override any printer configuration that is set on the printer.
  • Bluetooth on Power On
    Specifies the conditions for connecting via Bluetooth when the printer is turned on.
    Select the [On by default], [Off by default], or [Keep Current State] option.

IPv6

  • IPv6 usage
    Selects [Enable] or [Disable].
  • Priority on IPv6 address
    Selects to give priority to an IPv6 address.

Remote Update

  • IP Address of FTP server
    Type the FTP server address.
  • Port
    Specifies the port number used to access the FTP server.
  • User name
    Type a user name that has permission to log in to the FTP server.
  • Password
    Type the password associated with the user name you entered in the [User name] field.
  • Path
    Type the path to the folder on the FTP server where you want to download the update file from.
  • Setting file name
    Specifies the update file name on the FTP server.

Log

  • Log storage
    Selects whether to export the update log to the FTP server.
  • Log storage path of FTP server
    Type the path to the folder on the FTP server where you want to export the log data.

NFC Pairing Settings
Establish a Bluetooth or Wireless Direct connection using NFC function.

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Wired LAN Tab / Wireless LAN Tab (Wireless LAN models only)

TCP/IP

  • Boot Method
    Selects the [AUTO], [BOOTP], [DHCP], [RARP], or [STATIC] option.
  • IP Address/Subnet Mask/Gateway
    Specifies the various networking values. You can enter these settings only when the IP address is set to [STATIC].
  • DNS Server Method
    Selects the [AUTO] or [STATIC] option.
  • Primary DNS Server IP Address/Secondary DNS Server IP Address
    You can enter these settings only when the DNS server is set to [STATIC].

IPv6

  • Static IPv6 Address
    Specifies a permanent IPv6 address.
  • Enable this address
    Enables the specified static IPv6 address.
  • Primary DNS Server IPv6 Address/Secondary DNS Server IPv6 Address
    Specifies the DNS server IPv6 addresses.
  • IPv6 Address List 
    Displays the list of IPv6 addresses.

Wired 802.1x Authentication
Configures IEEE 802.1x authentication.

  • Wired 802.1x Status
    Enables or disable IEEE 802.1x authentication for wired networks.
  • Authentication Method
    Selects the authentication method.
  • User ID/Password
    You can specify settings only when EAP-MD5, EAP-FAST, PEAP, EAP-TTLS, or EAP-TLS is selected as the authentication method.
    In addition, with EAP-TLS, it is not necessary to register a password, but a 152 client certificate must be registered.
    To register a certificate, connect to the printer from a web browser, and then specify the certificate. Installation of the authentication certificate can also be performed with the Printer Setting Tool by going to the menu bar: [File] > [Install Certificates].

Wireless Settings (Wireless LAN models only)

  • Communication Mode
    Displays communication mode.
  • SSID (Network Name)
    Clicking [Search] displays the available SSIDs in a separate dialog box.
  • Channel
    Displays the automatically selected channel.
  • Authentication Method/Encryption Mode
    The supported encryption modes for the authentication methods are shown in the table. See Authentication Method/Encryption Modes.
  • WEP Key
    You can specify a setting only when WEP is selected as the encryption mode.
  • Passphrase
    You can specify a setting only when WPA2-PSK, WPA3-SAE, WPA/WPA2-PSK, or WPA/WPA2-PSK/WPA3-SAE is selected as the authentication method.
  • User ID/Password
    You can specify settings only when LEAP, EAP-FAST, PEA, EAP-TTLS or EAP-TLS is selected as the authentication method.
    In addition, with EAP-TLS, it is not necessary to register a password, but a client certificate must be registered.
    To register a certificate, connect to the printer from a web browser, and then specify the certificate.
    For more information, see Menu Bar.
  • Display the key and password on-screen
    If this check box is selected, keys and passwords are displayed in plain (non-encrypted) text.

Authentication Method/Encryption Modes

Authentication Method Encryption Mode
Open System None / WEP
Shared Key WEP
WPA3-SAE AES
WPA / WPA2 - PSK / WPA3-SAE TKIP + AES / AES
EAP - FAST / NONE TKIP + AES / AES
EAP - FAST / MS - CHAPv2 TKIP + AES / AES
EAP - FAST / GTC TKIP + AES / AES
PEAP / MS - CHAPv2 TKIP + AES / AES
PEAP / GTC TKIP + AES / AES
EAP - TTLS / CHAP TKIP + AES / AES
EAP - TTLS / MS - CHAP TKIP + AES / AES
EAP - TTLS / MS - CHAPv2 TKIP + AES / AES
EAP - TTLS / PAP TKIP + AES / AES
EAP - TLS TKIP + AES / AES

To specify higher level security settings:
When performing certificate verification with EAP-FAST, PEAP, EAP-TTLS, or EAP-TLS authentication methods, the certificate cannot be specified from the Printer Setting Tool.
After the printer is configured to connect to the network, specify the certificate by accessing the printer from a web browser.
Installation of the authentication certificate can also be performed with the Printer Setting Tool by going to the menu bar: [File] > [Install Certificates].
To learn how to use the Web Based Management, see "Using Web Based Management" or Menu Bar.

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Wireless Direct Settings
  • SSID/Network Key Generation
    Selects the [AUTO] or [STATIC].
  • SSID (Network Name)/Network Key
    Specifies the SSID (25 ASCII characters or fewer) and the Network Key (63 characters or fewer) you want to use in the Wireless Direct mode.
    • The default SSID and Password are as follows:
      SSID: "DIRECT-*****_RJ-3250WB" where ***** is the last five digits of the printer's serial number.
      Password: 325***** where ***** is the last five digits of the printer's serial number.
    • We recommend immediately changing the default password to protect your printer from unauthorized access.
    • The serial number label is located on the base of the printer.
  • Channel
    Specifies the channel to use for the Wireless Direct mode.
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Bluetooth Tab

 

Bluetooth Settings

  • Bluetooth Mode
    Selects the control mode when Bluetooth is enabled.

Classic

To enhance security, use Secure Simple Pairing (SSP) on both the Bluetooth device (version 2.1 or higher) and the printer.
Select the "Request Secure Simple Pairing (SSP) settings during pairing" or "Pairing requires user confirmation on printer" checkbox. 

 

  • Visible to Other Devices
    Allows the printer to be “discovered” by other Bluetooth devices.
  • Change PIN code
    Changes the PIN.

  • Display the PIN code on-screen
    Displays the PIN on your computer.

  • Request Secure Simple Pairing (SSP) settings during pairing / Pairing requires user confirmation on printer
    If this check box is selected when using Classic Bluetooth mode, it is necessary to perform additional printer button operations when pairing with devices running Bluetooth 2.1 or later.
  • Auto re-pairing
    Sets whether to automatically reconnect to a previously connected Apple device (iPad, iPhone or iPod touch).

Low Energy

To enhance security, use Low Energy Secure Connections on both the Bluetooth device (version 4.2 or higher) and the printer.
Select "LE Secure Connections" from the "Minimum Security Mode" drop-down list. 

 

  • Minimum Security Mode

    Selects the minimum security level when using the [Low Energy Only] mode.

  • Request Secure Simple Pairing (SSP) settings during pairing / Pairing requires user confirmation on printer
    If this check box is selected when using the [Low Energy Only] mode, it is necessary to perform additional printer button operations when pairing with Low Energy compatible devices.

Applying Setting Changes to Multiple Printers

For details, see "How to apply setting changes to multiple printers (for Windows)"

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If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

RJ-3230B, RJ-3250WB

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