Innov-is XE2

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 29/07/2019
  • ID: faqh00101450_000

The App shows the message "The calibration sheet cannot be detected."

This message is displayed when the Lens Calibration Sheet can not be detected.

Check the following points or solutions

 

1. Lens Calibration Sheet

 

Make sure that the specified lens calibration sheet included with the product is used for calibrating.

If you lose the lens calibration sheet or the sheet is dirty or folded, print a new copy of the sheet.

You can download the lens calibration sheet from this site
Print the sheet in actual size on a plain white paper with your printer.
Make sure that the paper is not dirty, warped, wrinkled or folded before printing.

Click your desired sheet below.

To download the Letter size sheet.

To download the A4 size sheet.

 

2. Shooting location

 

Perform Lens Calibration in a lighted environment.

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

Innov-is XE1, Innov-is XE2, Innov-is XJ1, Innov-is XJ2

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.

Submit