Innov-is XE2
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FAQs & Troubleshooting |
Needle breaks.
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Needle is installed incorrectly.
Reinstall the needle correctly.
Refer to How do I change the needle ?
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Needle clamp screw is not tightened.
Tighten the needle clamp screw.
Refer to How do I change the needle ?
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Needle is turned or bent.
Replace the needle.
Refer to How do I change the needle ?
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Using improper needle, thread or the fabric prepared insufficiently for embroidering.
Use a ball point needle 75/11 for embroidery.
Use embroidery thread and embroidery bobbin thread.
Attach a stabilizer material for embroidery to the fabric.
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Upper thread tension is too tight.
Adjust the thread tension.
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Fabric is pulled during embroidering.
Do not pull the fabric during embroidering.
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Fabric is pulled during sewing.
Do not pull the fabric during sewing.
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Spool cap is set incorrectly.
Check the method for attaching the spool cap, then reattach the spool cap.
Refer to How do I thread my machine ?
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There are scratches around the opening in the embroidery foot.
Replace the embroidery foot, or consult your authorized Brother dealer.
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There are scratches on the bobbin case.
Replace the bobbin case, or consult your authorized Brother dealer.
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Needle is defective.
Replace the needle.
Refer to How do I change the needle ?
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A bobbin designed specifically for this machine is not used.
Incorrect bobbins will not work properly.
Use only the included bobbin or bobbins of the same type.
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Upper threading is incorrect.
Check the steps for threading the machine and rethread the machine.
Refer to How do I thread my machine ?
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Bobbin is set incorrectly.
Reset the bobbin thread correctly.
Refer to How do I set the bobbin?
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Embroidery foot is attached incorrectly.
Attach the embroidery foot correctly.
Refer to How do I attach the Embroidery foot “W+” with LED pointer or “W”?
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Screw of the embroidery foot is loose.
A Securely tighten the screw of the embroidery foot.
Refer to How do I attach the Embroidery foot “W+” with LED pointer or “W”?
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Fabric is too thick.
Use fabrics with a thickness of less than 3 mm (approx. 1/8 inch).
Using fabrics thicker than 3 mm (approx. 1/8 inch) may cause the needle to break.
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Bobbin thread is incorrectly wound.
Use a correctly wound bobbin.
Refer to How do I wind the bobbin?
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Stabilizer is not attached to fabric being embroidered.
Use a stabilizer material for embroidery.
Refer to Attaching Iron-on Stabilizers (Backing) to the Fabric described in How do I hoop the fabric in the embroidery frame?
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