DCP-J4120DW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 27/02/2015
  • ID: faq00002677_010

Unable to Print XX or Unable to Initialize XX (With Video Instructions)

The error message "Unable to Print XX" or "Unable to Initialize XX" is an indication that the machine has an issue. The "XX" is a different error message depending on the condition of your machine.

Cause

 

  • The machine has a mechanical issue.
  • A foreign object such as a paper clip or ripped paper is in the machine.

 

Follow the steps below to resolve the issue:
 

Click on the image to play the video instructions.

You can see the steps with video clips.
 

  • The clip is being streamed from YouTube. (Opens in a new window.)
  • Your machine may alter what is displayed on this video.
  1. Open the scanner cover and remove any foreign objects and paper scraps from inside the machine. Click here to see how to remove the jammed paper.
  2. If the error message continues, unplug the machine from the power for several minutes and reconnect it.

 

 

If the error message still continues, contact Brother Customer Service from the "Contact Us" section.
 

If your machine has FAX functions:
We recommend transferring your faxes to another fax machine or to your PC before turning off the power switch.

 

(some MFC models with flash memory)
The machine will not lose faxes in the memory even after turning off the power switch.

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-J4120DW, MFC-J4620DW, MFC-J5320DW, MFC-J5720DW, MFC-J5920DW

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