MFC-5490CN

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 05/03/2010
  • ID: faq00002648_000

When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.

To solve the problem, follow the steps below:

  1. Start ScanSoft™ PaperPort™ 11SE and click Scan or Get Photo.

    scan or get photo

  2. Make sure that the WIA scanner driver is selected as "Scanner".

    scanner

  3. Check Display scanner dialog box and then click Scan.

    check display scanner dialog box

  4. When the scanner dialog box appears, choose Document Feeder.

  5. Click Scan to start scanning. 

    choose document feeder

  6. The document will be scanned from the ADF.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-185C, DCP-560CN, DCP-6690CW, DCP-7040, DCP-9010CN, DCP-9040CN, DCP-9042CDN, DCP-J715W, MFC-260C, MFC-290C, MFC-295CN, MFC-465CN, MFC-490CW, MFC-5490CN, MFC-5890CN, MFC-6490CW, MFC-685CW, MFC-6890CDW, MFC-7340, MFC-7440N, MFC-7840W, MFC-790CW, MFC-795CW, MFC-8370DN, MFC-885CW, MFC-8880DN, MFC-8890DW, MFC-9120CN, MFC-9125CN, MFC-9320CW, MFC-9325CW, MFC-9440CN, MFC-9450CDN, MFC-9840CDW, MFC-990CW, MFC-J410, MFC-J415W, MFC-J615W

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.

Submit