MFC-J4340DW(XL)

FAQs & Troubleshooting

FAQs & Troubleshooting

Print using only the black ink cartridge when the Color cartridges have run out.

Basically, your Brother machine is designed to stop ALL printing operations when any of the ink cartridges are low. This is to ensure the life of the print head and maintain premium print quality. If the unit were to continue printing, print jobs and cleaning cycles would suck air from the empty cartridge and damage the print head.

 

However, your Brother machine exceptionally can operate in a black and white print only mode when one or more color ink cartridges are empty. When a color cartridge is low, an error message will appear on the machine's display (hereinafter called LCD) of the machine stating B&W Print Only.

 

Follow the steps below to print using only the black ink cartridge:

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

 

STEP 1  Verify that the unit has message on the LCD

  • If the LCD displays B&W Print Only, continue to STEP 2.
  • If the LCD displays other error messages (for example "Paper Jam"), refer to "FAQs & Troubleshooting" for information on the error message you are receiving.
The items listed below can cause the black and white print only mode to end and the color ink cartridge will need to be replaced:
  • You can use the machine as a black and white printer for approximately four weeks. This depends on the number of pages you print.
  • If you unplug the machine or remove the ink cartridge.

 

STEP 2  Print using only the black ink cartridge following one of these printing procedures

PC Printing (Windows only):

 

  1. Open Printing Preferences. (Click here to see how to open Printing Preferences.)
  2. Click the Basic tab and select Plain Paper in Media Type.

    Media Type
     
  3. Click the radio button  Grayscale or Greyscale.

    Grayscale
     
  4. Click Apply > OK.

 

Copying (available models only):
If the paper type is set to Plain Paper, you can make copies in black and white.
Faxing (available models only):
If the paper type is set to Plain Paper, the machine will receive and print the faxes in black and white.
 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J4340DW(XL), MFC-J4440DW, MFC-J4540DW(XL), MFC-J5340DW, MFC-J5740DW, MFC-J5855DW(XL), MFC-J5955DW, MFC-J6540DW, MFC-J6555DW(XL), MFC-J6740DW, MFC-J6940DW, MFC-J6955DW, MFC-J6957DW

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