MFC-J5740DW
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FAQs & Troubleshooting |
Printer Jam or Paper Jam
Check the following points to clear the Printer Jam or Paper Jam message.
For the models with FAX functions:
Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your computer or another fax machine so you will not lose any important message.
- Cause 1: The paper is jammed in the machine.
- Cause 2: The paper guides are not set to the correct paper size.
- Cause 3: The machine's paper support is not set correctly.
- Cause 4: The paper is not correctly loaded in the manual feed slot. (available models only)
- Cause 5: Paper dust has accumulated on the surface of the paper pick-up rollers.
Cause 1: The paper is jammed in the machine.
Gently remove the jammed paper.
> Click here to see how to clear the paper jam in the front of the machine.
> Click here to see how to clear the paper jam in the back of the machine.
If there is a repeat paper jam, try another paper jam clear operation.
> Click here to see how to remove paper scraps.
Cause 2: The paper guides are not set to the correct paper size.
Make sure the paper guides are set to the correct paper size.
Cause 3: The machine's paper support is not set correctly.
Make sure the paper support is fully inserted into the machine.
> Click here to see how to clear the paper jam in the front of the machine.
Cause 4: The paper is not correctly loaded in the manual feed slot. (available models only)
More than one sheet of paper was placed in the manual feed slot.
-OR-
Another sheet of paper was placed in the manual feed slot before the touchscreen prompted you to load another sheet of paper.
Do not put more than one sheet of paper in the manual feed slot at any one time. Wait until the touchscreen prompts you to load another sheet of paper before you feed the next sheet of paper in the manual feed slot.
Gently remove the jammed paper.
> Click here to see how to clear the paper jam in the front of the machine.
> Click here to see how to clear the paper jam in the back of the machine.
Cause 5: Paper dust has accumulated on the surface of the paper pick-up rollers.
Clean the paper pick-up rollers.
