Model discontinued. This page is no longer updated.

HL-1870N

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 27/01/2014
  • ID: faq00000308_004

JAM INSIDE

JAM INSIDE

 

Follow the instructions below to clear the paper jam:

 

  1. Press the Cover release button, and then open the Front cover.

     

  2. Pull the Drum unit assembly out of the printer. Pull the Paper cassette completely out of the printer.

     

  3. Pull the jammed paper up and out of the printer.

     

    The fixing roller is extremely hot! Remove the paper carefully.

     
    • After having removed the jammed paper, if the printed page has a stain, print several pages before restarting your print job.
    • Remove the jammed paper carefully so you don't spread toner.
    • Take care not to stain your hands and clothes with toner. Immediately wash toner stains with cold water.
    • Never touch the transfer roller.
     
  4. Install the Drum unit assembly and Paper cassette into the printer. Close the Front cover.
 
 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-1650, HL-1670N, HL-1850, HL-1870N

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