FAQs & Troubleshooting

FAQs & Troubleshooting

The printed label length is not as expected.


  • Check that you entered the media information correctly using [Paper Size Setup] in the Printer Setting Tool.
    Refer to "Using the Printer Setting Tool (for Windows)".

  • Check that the media sensor is not dirty.
    Use a dry cotton swab to wipe the media sensor (1) shown in the following illustrations.
    Media sensor

    1 Media sensor

  • Check that there are no items blocking the media sensor.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

RJ-4230B, RJ-4250WB

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.