RJ-4250WB

FAQs & Troubleshooting

FAQs & Troubleshooting

What do the indicator lights mean?

The indicator lights and flashes to indicate your printer's status. The symbols used in this FAQ explain the meaning of the different indicator colors and patterns:

green is lit or orange is lit or red is lit
Indicator is lit in the color shown
green is flashing or orange is flashing or red is flashing
Indicator is flashing in the color shown
Off
Indicator is off

LED

LCD

Condition

Solution

Off
- Power off
Charging complete (when power is turned off)
No charging (when power is turned off)
-
green is lit
- Battery level: Half or more
Charging complete (when power is turned on)
Power on (when the battery is not connected but the AC adapter is connected)
No charging (when power is turned on)
-
orange is lit
- Charging -
red is lit

-

Boot mode

Turn off the printer and then turn it on again.
If the problem still occurs, contact Brother Customer Service.

orange is flashing
- Rechargeable battery
power: low

Charge the rechargeable Li-ion battery.

→ To learn how to charge the rechargeable Li-ion battery, see "How to charge the rechargeable Li-ion battery".

 

red is flashing
(Once every 0.5 second)
Recharge Battery!

Rechargeable battery
power: empty

Charge the rechargeable Li-ion battery.

→ To learn how to charge the rechargeable Li-ion battery, see "How to charge the rechargeable Li-ion battery".

 

Cover Open
Close Cover
Cover open error Close the roll compartment cover.

System Error! XX

System error

Turn off the printer and then turn it on again.

If the problem still occurs, contact Brother Customer Service.

Mass Storage
Operation Error!
Mass storage error The file system becomes corrupted or a file is copied while a mass storage file is being processed. Turn off the printer and then turn it on again.
Communication
Error
Communication error

BLF file error

  • Confirm that the model supports .blf files, and then transfer the data again.
  • When sending a template as a .blf file, make sure that the model name is correct in file and then transfer the data again.
Memory Full! Memory full error
  • Print jobs exceeding 3 m (118.1 in.) and incompatible files cannot be printed.
  • There is not enough internal memory available when you try to save a label file.
    → Delete any unnecessary files, and then print again.

ESC/P Memory full error

The data size to send with the ESC/P command is too large.
Adjust the data and send it again.

JPEG file error

Confirm the size of .jpg files, and then transfer the data again.

Invalid Database Record Database search error
  • There is no database with the specified number. Specify a correct number.
  • The search for a template with a linked database fails.
    → Search again.
  • An error will occur when printing a template which specifies an incorrect key code, or a non-existent key code in a linked database.
No Template Selected No template error
  • There is no template with the specified number. Specify a correct number.
  • When printing a template, an error is indicated if the specified template does not exist.
    → Select the correct template, and then print again.
  • The template was not transferred.
    → Register the template with the specified number to the printer.
ChargingError Cannot Charge Battery error (if the battery is not fully charged after the specified amount of time)

The battery charging is incomplete despite continuous charging.
→ Confirm that the battery is correctly installed.
→ If charging still fails to complete, the battery may be deteriorated. Replace the battery with a new one.

Media Error!
Check Loading

 

Tape end error

Replace the roll with a new one. If a sufficient amount of the roll remains, re-install it correctly.
→ To learn how to insert/change the paper or label roll, see "How do I insert/change the paper or label roll?".

Feed error

  • The roller is dirty. Clean the roller.
    → To learn how to clean the machine, see "How do I clean my machine?".
  • Check that the ejection path of the paper is not blocked.
  • Check that the roll is set correctly by removing the roll and installing it again.
    → To learn how to insert/change the paper or label roll, see "How do I insert/change the paper or label roll?".
  • Ensure that the roll compartment cover is closed correctly.
  • Is the correct roll installed?
    Check that the correct media, for example, type (die-cut label or continuous length tape) and die-cut label size, is installed

Batt.VeryPoor
Replace battery

Battery deterioration error

The battery is badly deteriorated. Replace the battery with a new one.

WPS did not connect

Try to connect again

WPS connection error (Only RJ-4250WB)

  • The Wi-Fi® access point/router could not be found.
    → Try to connect again.
  • A Wi-Fi access point/router for establishing a connection could not be specified.
    → Confirm the WPS setting environment (distance between the access point and the printer, presence of obstructions, and so on) for the access point, and then configure the WPS settings for the printer again.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

RJ-4230B, RJ-4250WB

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