FAQs & Troubleshooting

FAQs & Troubleshooting

When printing with AirPrint, the roll size loaded into the printer does not match the size displayed in the paper size selection screen.

The incorrect paper size will be displayed in the paper size selection screen as shown below.

The DK Roll in the main unit Selected Paper Size displayed
DK-1241 4 x 6
DK-1247 Envelope PRC

Print as it is, even if it is incorrectly displayed.

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

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