FAQs & Troubleshooting

FAQs & Troubleshooting

Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.

If the installation indicates that it cannot locate a certain file, follow the instructions below:

  1. Click on the Browse button on the error message popup window.

  2. Locate the folder: \install\eng\PCL on the CD.

  3. Select the directory that contains the driver for the Windows operating system you are using.

    For example:
    If you use Windows XP Home/Professional, select  win2kxpvista.
    If you use Windows XP Professional x64 Edition, select  winxpx64vista64.

    Click Open.

  4. Select the file and click Open.

  5. Click OK to continue.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-2140, HL-2150N, HL-2170W

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