FAQs & Troubleshooting

FAQs & Troubleshooting

Discover the MAC address of the Brother network card.

Follow the steps below to check the MAC Address:


STEP A: Check the sticker located at the bottom of the Brother machine

The MAC Address is written on the sticker located at the bottom of the Brother machine.


If there is no sticker at the bottom of the Brother machine, follow the steps below to check the MAC Address.



STEP B: Check the MAC Address using Remote Setup

NOTE: The screens may differ depending on operating system being used and your Brother machine.


  1. Slide the Mode Select Switch to USB(USB mode) or Wi-Fi(Wi-Fi mode).Slide the Mode Select Switch to  or . 
  2. Do one of the following:
    • (Windows)
      Click Brother Utilities(Brother Utilities) on your desktop, and then click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Remote Setup.
    • (Mac)
      In the Finder menu bar, click Go > Applications > Brother, select your model name, and then double-click the Remote Setup icon.
      If the Discover Devices dialog box appears, select your model name and then click Connect.

    When your machine is connected via a Network, type the password if required.
    The default login password to manage machine settings is either:

    • the password located on the back or bottom of the machine preceded by "Pwd"
    • initpass
  3. Click the WLAN menu in the left navigation pane.
    Check and record your machine's Node Name.
  4. The default node name of the Brother machine is "BRxxxxxxxxxxxx" for a network. Please note that "xxxxxxxxxxxx" is your machine's MAC Address/ Ethernet Address.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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