FAQs & Troubleshooting

FAQs & Troubleshooting

Use the Output Guide

Use the Output Guide if there is not enough space behind the scanner.

The scanned document is ejected as follows:

When the Output Guide is closed. When the Output Guide is closed. Output Guide is closed
When the Output Guide is open. When the Output Guide is open. Output Guide is open
  • Confirm the paper size and weight can be used to scan documents using the Output Guide.
    > Click here to see Acceptable Documents.
  • Do not use the Carrier Sheet with the Output Guide.Do not use the Carrier Sheet with the Output Guide. 
  • Do not scan plastic cards using the Output Guide.
  • For better scan results, when scanning documents in high or low temperatures and humidity, we recommend not using the Output Guide.
  • Open the Output Guide to support scanned documents.

    Open Output Guide

Related FAQs

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-740D, DS-940DW

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