DS-640

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 05/09/2023
  • ID: faq00100698_000

When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.

  1. Clean any paper dust accumulated on the surface of the glass strips inside the scanner.
    > Click here to see how to clean the scanner and rollers.

    Video Instructions:

    *The video clip is being streamed from YouTube.
    • The product shown in this video may differ from the one that you are using.
    • Video contents may change without prior notice.
  2. Calibrate the scanner.
    > Click here to see how to calibrate your Brother machine.

    Video Instructions:

    Windows


    *The video clip is being streamed from YouTube.
    • The product shown in this video may differ from the one that you are using.
    • Video contents may change without prior notice.

     

    Mac


    *The video clip is being streamed from YouTube.
    • The product shown in this video may differ from the one that you are using.
    • Video contents may change without prior notice.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-640, DS-740D, DS-940DW

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