FAQs & Troubleshooting

FAQs & Troubleshooting

Check the Serial Number

The serial number is on the back of the unit.
You can also see the serial number by using Remote Setup.

  1. (DSmobile DS-940DW) Slide the Mode Select Switch to USB(USB mode) or Wi-Fi(Wi-Fi mode).
  2. Do one of the following:
    • Windows
      Click Brother Utilities(Brother Utilities) on your desktop, and then click the drop-down list and select your model name (if not already selected). Click Tools in the left navigation bar, and then click Remote Setup.
    • Mac
      In the Finder menu bar, click Go > Applications > Brother, select your model name and then double-click the Remote Setup icon.

    (DSmobile DS-940DW)
    When your machine is connected via a Network, type the password if required. If you have not previously set your own password, type the default login password.
    The default login password to manage machine settings is either:

    • the password located on the back or bottom of the machine preceded by "Pwd"
    • initpass

    If the password is entered incorrectly three times, you will not be able to log in for three minutes.

  3. Click the Machine Info menu in the left navigation pane.
    The window displays the Serial Number (the example below uses Windows).
    Machine Info menu

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-640, DS-740D, DS-940DW

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