FAQs & Troubleshooting

FAQs & Troubleshooting

Load Non-standard Size Document

  • Make sure documents with ink or correction fluid are completely dry.
  • Non-standard documents can include receipts, newspaper clippings, and photos.
  • (DSmobile DS-740D/DSmobile DS-940DW) Confirm the Output Guide is closed.
  1. Set the document you want to scan in the left corner of the Carrier Sheet and align the top of the document with the top left corner of the Carrier Sheet.
    Carrier Sheet
    1. Document is Face Up
    2. Carrier Sheet Header is Face Up
  2. Set the Carrier Sheet, face up with the header first in the Feeder Slot and align the left edge of the Carrier Sheet with the Left Edge of the Feeder Slot.
    Set Carrier Sheet

    If the receipt is longer than the Carrier Sheet, you can fold the receipt in two places so that it overlaps when you insert it into the Carrier Sheet.

  3. Slide the Document Guide until it touches the right side of the Carrier Sheet.
    Slide the Document Guide
  4. Gently insert the Carrier Sheet until you feel its top edge touch the inside of the scanner.

Related FAQs

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-640, DS-740D, DS-940DW

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