FAQs & Troubleshooting

FAQs & Troubleshooting

Load a Plastic Card

  • Load only one plastic card at a time.
  • Load the plastic card long edge first.Load the plastic card long edge first. 
  • Certain types of plastic cards may be scratched when scanned. To prevent damage to the card, we recommended using the Carrier Sheet.
  • If the surface of the card is dirty with grease marks (for example, fingerprints) or similar, wipe the dirt off before scanning.
  • Certain types of embossed cards may not scan correctly.
  • (DSmobile DS-740D/DSmobile DS-940DW) Confirm the Output Guide is closed.
  1. Set the card top edge first into the Feeder Slot and align the left edge of the card with the Left Edge of the Feeder Slot.

    If you insert an embossed card, make sure to insert it embossed side up into the Feeder Slot.
    Embossed Card

  2. Slide the Document Guide until it touches the right side of the card.
    Slide the Document Guide
  3. Gently insert the card until you feel its top edge touch the inside of the scanner.
    (DSmobile DS-940DW) When the machine is in microSD Mode, scanning begins automatically.

Related FAQs

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-640, DS-740D, DS-940DW

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