FAQs & Troubleshooting

FAQs & Troubleshooting

Load Documents

  • Insert only one page into the scanner at a time. Insert the next page only after the first one is completely scanned. Inserting more than one page at a time may cause your scanner to malfunction.
  • Make sure documents with ink or correction fluid are completely dry.
  • DO NOT pull on the document while it is feeding.
  • DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper-clipped, pasted, or taped.
  • DO NOT use cardboard or fabric.
  • Make sure there is enough space behind the Paper Output Slot. The scanned document is ejected from the rear of the scanner.
  • (DSmobile DS-740D/DSmobile DS-940DW) To eject the paper from the top of the scanner, open the Output Guide.

> Click here to how to use the Output Guide.

Standard Size Document

> Click here to how to load  Standard Size Document.


Plastic Card

> Click here to how to load a Plastic Card.


Non-standard Size Document

> Click here to how to load  Non-standard Size Document.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-640, DS-740D, DS-940DW

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