FAQs & Troubleshooting

FAQs & Troubleshooting

Scan a document and e-mail it as an attachment using the Scan button on my Brother machine

You can scan a document directly into your default E-mail application and send the scanned data as an attachment by pressing the Scan button on the control panel of your Brother machine.

If you want to change the scan settings, click here to see how to change scan settings.


Follow the steps listed below to scan a document and e-mail it as an attachment.


Webmail services are not supported by Scan to E-mail feature. Use the Scan to Image or Scan to File feature to scan a document or a picture, and then attach the file of the scanned data to an email message. The machine scans to your default email client.


  1. Load your document.
  2. Press Scan(SCAN).
  3. Press the Up or Down arrow key to choose the Scan to PC, and then press OK.
  4. Press the Up or Down arrow key to choose the E-mail, and then press OK.
  5. If the machine is connected over the network, choose the destination computer.
  6. Press OK.
    If the LCD prompts you to enter a PIN, enter the four-digit PIN for the destination computer on the LCD.
  7. Do one of the following:


    • To change the scan settings, press the Up or Down arrow key to choose Yes, and then press OK. Go to STEP 7.
    • To use the default scan settings, press the Up or Down arrow key to choose No, and then press OK. Press Start.

      The machine starts scanning. If you are using the machine's scanner glass, follow the LCD instructions to complete the scanning job.

      • (For some models only)
        You cannot change the scan settings from the machine's control panel.
      • In order to change scan settings, Brother's Control Center software must be installed on a computer connected to the machine.
  8. Choose the scan settings you want to change.


    • Scan Type
    • Resolution
    • File Type
    • Scan Size
    • Remove Bkg. Clr
      (available only for the Color and Gray options.)

      (For some models only)

      Scan type depends on the settings of the Device Scan Settings screen of ControlCenter4 or Device Button tab of the ControlCenter2 configuration screen.

  9. Press Start. The machine scans the document and saves it as a file attachment. It then launches your email application and opens a new, blank email message with the scanned file attached.


You can scan from your computer with the useful application as ControlCenter. See the related FAQ's about how to use the ControlCenter with Windows/ Macintosh.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-1510, DCP-1511, DCP-1514, DCP-1601, DCP-1610W, DCP-1615NW, DCP-1616NW, MFC-1810, MFC-1811, MFC-1815, MFC-1901, MFC-1905, MFC-1910W, MFC-1911NW, MFC-1911W, MFC-1915W, MFC-1916NW

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